Service engagements
Sukratu provides design and development services. The cancellation terms, any notice period, completed work, and treatment of advance payments for a project are set out in its accepted proposal, statement of work, invoice, or written agreement. Please review those terms before payment.
Recurring services
If your service is billed on a recurring basis, the agreed subscription terms define the billing cycle and cancellation effective date. To request cancellation, email hi@sukratu.co before your next scheduled charge, identifying the account and service. We will confirm the effective date and any remaining work or charges in writing. Cancelling does not automatically reverse a payment for a billing period already started.
Refund requests
If you believe you were charged in error, charged twice, or did not receive the agreed service, email hi@sukratu.co with the invoice or payment reference and a description of the issue. We will review the request against the agreed scope, work completed, and applicable law, and communicate the outcome and any refund amount in writing. Payments for work already performed may be non-refundable as described in the engagement agreement.
Refund processing
Approved refunds are sent through the original payment method where available. We will initiate an approved refund promptly and tell you when it has been submitted; the time for funds to appear depends on the payment provider and your bank.
Contact
For a cancellation or refund request, email hi@sukratu.co or visit our contact page.